There is nothing more gratifying as a facilitator of a soft-skills workshop than the moment “the light bulbs turn on” for your learners. If you have been there and done that, you know exactly of what I speak! It’s like a cascading “a-ha” moment.
In the case of training Situational Leadership®, that moment usually occurs when learners reflect on their leadership-related successes and setbacks and realize (probably for the first time) that employing the same leadership approach in two drastically different situations doesn’t make leadership sense. The “a-ha switch” flips when someone in the room says something like, “The most inconsistent thing you can do as a leader is to treat everyone the same.”[ Read More + ]