Managing Conflict Effectively

Develop self-awareness and skills that enable leaders to turn potentially destructive conflict into constructive conflict while enhancing their ability to diagnose and respond effectively to conflict situations.

Managing Conflict Effectively helps participants foster an understanding of the various sources of interpersonal conflict and develop the necessary skills to transform destructive disagreements into positive encounters that open the lines of communication, spurring high-quality ideas, greater collaboration and strengthened relationships. Participants develop an awareness of their own behavioral tendencies and preferences toward conflict management by completing and evaluating a validated personal conflict style self-assessment.

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Managing Conflict Effectively Course Flyer


Experience the Benefits of Managing Conflict Effectively

  • Leverage an awareness of personal conflict behavior tendencies to effectively manage conflict situations
  • Achieve higher performance levels and better decision making by embracing constructive conflict
  • Recognize and manage personal triggers to destructive conflict
  • Develop actionable strategies that can be applied to address existing and potential conflict situations

The Four Moments of TruthTM

Resources for Managing Conflict Effectively

Leverage these guides to ensure engagement and alignment between the Trainee and Next-Level Manager throughout the learning cycle.

Trainee Guide Next-Level Manager Guide

Click here to learn more about The Four Moments of TruthTM.

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Managing Conflict Effectively FAQs

Destructive conflicts can have long-lasting negative effects on individuals, teams, or organizations, leading to resentment, division, and a breakdown in communication.

Constructive conflict refers to a process where individuals or groups engage in a disagreement or debate with the intent of improving outcomes, fostering innovation, or enhancing relationships. In constructive conflict, conflicting parties work together to find mutually beneficial solutions, respect diverse perspectives, and address underlying issues collaboratively.

Interpersonal conflict refers to a disagreement or clash between individuals or groups due to differences in opinions, values, goals, or beliefs.