By definition, “knowledge workers” are people who know more about what they are doing than their boss does. So, how do you help your team members achieve their goals when you — as the leader — are not an expert? The Center for Leadership Studies (CLS) and Training Industry, Inc. conducted a survey to examine how leaders use expertise to influence employee behavior and how knowledge workers react to the expertise of their leaders.
Read this white paper for a summary of the results from this investigation and learn how you can more effectively lead knowledge workers.
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