Leading Knowledge Workers and the Power of Expertise

By definition, “knowledge workers” are people who know more about what they are doing than their boss does. So, how do you help your team members achieve their goals when you — as the leader — are not an expert? The Center for Leadership Studies (CLS) and Training Industry, Inc. conducted a survey to examine how leaders use expertise to influence employee behavior and how knowledge workers react to the expertise of their leaders.

Read this white paper for a summary of the results from this investigation and learn how you can more effectively lead knowledge workers.

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