Equipping Franchise Leaders With a Consistent Approach to Performance and Development

The Challenge 

For many organizations, leadership development becomes increasingly complex as responsibilities are distributed across multiple locations, teams and levels of management. Consistency can be difficult to achieve when managers bring different experiences, leadership styles, and approaches to employee development.  

ADQ was looking for a leadership framework that could provide a common foundation for coaching, performance management and employee development across its entire franchise system. The organization needed an approach that was straightforward enough to be adopted broadly while remaining flexible enough to address the realities of individual restaurant operations and varying levels of leadership experience. 

Key challenges included: 

• Aligning the franchise system around a single leadership methodology 
• Supporting the organization’s internal service culture 
• Strengthening leadership capability among franchisees and restaurant managers 
• Providing contributors across both corporate and franchise operations with a consistent framework for coaching and guidance 
• Integrating leadership development into existing management training efforts