Creating the Leadership Infrastructure to Support Global Expansion

Most leadership challenges don’t begin with a leadership problem. They begin with success. An organization expands. New markets open. Teams grow. Yet as responsibilities broaden and the business expands, the work of leadership changes. Decisions carry wider implications. Collaboration becomes more complex. Expectations placed on leaders increase, often faster than organizations have prepared them to adapt.

For one global pharmaceutical organization, this realization emerged during a period of significant expansion. As the organization pursued ambitious growth objectives, it recognized that future success would depend not only on the products it brought to market, but also on the leadership capacity required to support a larger, more complex business.

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The Challenge 

The organization’s mission was clear: it wanted to expand its impact and reach. An internal audit examining performance-related job functions pointed to a clear need for targeted development. The organization concluded that a formal leadership curriculum would be necessary if it hoped to sustain growth while remaining aligned with its long-term vision. The organization needed an approach that could be used across a global workforce while remaining straightforward enough to be understood and applied throughout the organization. Relevance mattered. Practicality mattered. Simplicity mattered. 

Key challenges included: 

  • Establishing a sustainable leadership development strategy across an international workforce 
  • Supporting ambitious global expansion objectives 
  • Preparing employees for the increased responsibilities associated with growth 
  • Addressing development needs identified through an internal audit 
  • Identifying an approach that could be deployed globally while remaining relevant across organizational levels 

Client Snapshot 

  • Industry: Pharmaceutical
  • Size: 20,000+ employees 
  • Location: Global
  • Description: International pharmaceutical organization 

The Solution 

The organization was looking for a framework broad enough to support multiple dimensions of leadership performance: leading individuals, guiding teams, understanding management fundamentals, working across functions and so on. Following an informational session on the Situational Leadership® Model, the company determined the approach aligned closely with those objectives. The initial rollout focused on foundational Situational Leadership® programs to introduce managers to a framework for assessing situations and matching their approach accordingly. 

Key components of the solution included: 

  • Situational Leadership® implementation as a global leadership methodology 
  • Emphasis on management fundamentals, strategic thinking, decision-making and cross-functional effectiveness 
  • Development of leadership competencies for leading individuals and teams 

Related Solutions: 

The Results

According to the client, the Situational Leadership® Model became the centerpiece of its global leadership development efforts and contributed to measurable behavior change throughout the organization. Within the first year of implementing Situational Leadership® training, engagement and cross-functional alignment overall have increased, as observed by senior leadership in succession planning. Having established greater consistency around how leadership is understood and practiced across its workforce, the organization decided to expand its use of Situational Leadership® programs and introduce more systematic sustainment practices to support continued development.

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