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PC_Managing-Conflict

Managing Conflict

Conflict can be constructive

Managing Conflict prepares leaders to identify, address and channel disruptive conflict into a tool for recalibration that improves performance, engagement and talent retention.

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Learning Outcomes

  • Navigate conflict more effectively by developing a deeper awareness of conflict behavior tendencies
  • Promote constructive conflict and foster solution-oriented dialogue within teams
  • Recognize triggers to destructive conflict and manage reactions productively
  • Diagnose underlying causes of conflict and adjust approach to resolve issues at the root
  • Apply the most appropriate conflict management style to fit the needs of the moment
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Modalities

Managing Conflict delivers consistent, high-impact learning experiences across multiple modalities to meet the unique needs of your learners.

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In-Person Instructor-Led

Our in-person, instructor-led training goes beyond traditional teaching methods, utilizing hands-on activities, peer discussions and self-reflections to create an immersive learning experience.
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Virtual Instructor-Led

Powered by interactive, real-time engagement, our virtual training delivers dynamic, tech-enhanced learning experiences that promote meaningful development remotely.
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Self-Paced

With cutting-edge technology and a learner-controlled pace, our on-demand content provides a direct, practical path to elevating performance without disrupting workflow.

Workforce Data

Research reveals that leader intervention prevents 65% of conflict escalation, which means the leader’s decisions and direction can positively impact the outcome of conflict situations.1

The Managing Conflict course teaches leaders to apply personalized strategies for effectively handling conflict fostering an environment where communication, innovation and problem-solving flourish.

85%

of employees have some level of conflict at work.1

50%

of employee turnover is due to conflict.1

76%

of employees have seen conflict lead to something positive.1

Develop self-awareness and skills that turn potentially destructive conflict into constructive conflict.

Our Managing Conflict course equips leaders with the ability to recognize, diagnose and respond to conflict effectively—preventing escalation, sustaining performance and strengthening team dynamics.  Through discussion, a self-assessment and peer learning, participants gain insight into their own and others’ tendencies during conflict and learn how to adapt their conflict management style to drive meaningful resolution. Leaders walk away with practical strategies to manage tension, navigate difficult conversations and turn conflict into a catalyst for growth in their team.

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Learning Features

Engaging

Integrates activities with daily work and makes an immediate impact

Highly Relevant

Supports retention, reflection, practice, application and feedback

Collaborative Learning

Enables learners to share insights, feedback and encouragement with each other

Facilitator Feedback

Supports learners with expert advice and insights

Reinforcement and Practice

Provide tools for application on-the-job

Streamlined Certification Process

Equips trainers to deliver the course across all modalities with one certification process

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Contact The Center for Leadership Studies

The Center for Leadership Studies is here to help you level up your leadership skills and your organization. If you’re ready to take the next step, contact us today via our online form or by calling us at 919.335.7923.

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References

1Lindner J. Workplace conflict statistics. Gitnux. April 29, 2025. https://gitnux.org/workplace-conflict-statistics/. Accessed September 15, 2024.