Research reveals that leader intervention prevents 65% of conflict escalation, which means the leader’s decisions and direction can positively impact the outcome of conflict situations.1
The Managing Conflict course teaches leaders to apply personalized strategies for effectively handling conflict fostering an environment where communication, innovation and problem-solving flourish.
of employees have some level of conflict at work.1
of employee turnover is due to conflict.1
of employees have seen conflict lead to something positive.1
Our Managing Conflict course equips leaders with the ability to recognize, diagnose and respond to conflict effectively—preventing escalation, sustaining performance and strengthening team dynamics. Through discussion, a self-assessment and peer learning, participants gain insight into their own and others’ tendencies during conflict and learn how to adapt their conflict management style to drive meaningful resolution. Leaders walk away with practical strategies to manage tension, navigate difficult conversations and turn conflict into a catalyst for growth in their team.
Download Course FlyerStart Your Leadership JourneyThe Center for Leadership Studies is here to help you level up your leadership skills and your organization. If you’re ready to take the next step, contact us today via our online form or by calling us at 919.335.7923.

1Lindner J. Workplace conflict statistics. Gitnux. April 29, 2025. https://gitnux.org/workplace-conflict-statistics/. Accessed September 15, 2024.