Tools
The Whole-Person Approach
To lead others with this human-centered mindset, it is helpful to first reflect and understand what drives or deters your …
RALEIGH, N.C. — October 22, 2025 — The Center for Leadership Studies (CLS) has announced the release of the Managing Conflict course, which enables leaders to develop self-awareness and skills that turn potentially destructive conflict into constructive dialogue, enhancing the ability to diagnose and respond effectively to conflict situations.
Workplace conflict is inevitable, but when poorly managed or left unaddressed, it can disrupt operations, derail performance and erode team relationships. Research from Gitnux reveals that conflict costs businesses an estimated $359 billion annually in lost productivity and accounts for over half of all employee turnover.1 The good news is that same data shows that early leader intervention can prevent up to 65% of conflict from escalating.1
In the end, the most efficient businesses aren’t those without conflict, but those that can address it effectively and harness it as a force for innovation, collaboration and growth. Our Managing Conflict course equips leaders to recognize the signs of disruptive conflict, adapt to different conflict tendencies and apply the conflict management style that best fits the situation.
“In today’s fast-paced, high-stakes work environment, effective conflict management skills are essential,” Suzie Bishop, VP of Product Development at The Center for Leadership Studies, says. “The Managing Conflict course goes beyond surface-level de-escalation tactics to equip leaders with practical tools and strategies to manage conflict effectively. By empowering leaders to uncover the root causes of conflict and respond with clarity and intention, the Managing Conflict course enables meaningful, lasting resolution. Leaders come away equipped to turn tension into trust, keeping their teams aligned, engaged and performing at their best—even when they don’t agree.”
Available in in-person instructor-led training (ILT), virtual instructor-led training (vILT) and self-paced training, Managing Conflict is a two-hour course that teaches leaders to make conflict serve their goals—not undermine them.
Through discussion, a self-assessment and peer learning, participants discover their and others’ behavioral tendencies during conflict and how to adapt their approach for the best possible outcome. For more information about the Managing Conflict course, visit https://situational.com.
At The Center for Leadership Studies (CLS), we are committed to enabling leaders at all levels to achieve their highest potential through innovative, impactful leadership training that is grounded in research and application. As the global home of the Situational Leadership® Model, the most successful and widely adopted leadership model available, our award-winning solutions and coaching services enable leaders to engage in effective performance conversations that build trust, increase productivity and drive behavior change.
Media Contact – Julia Pope, Director of Marketing – julia.pope@situational.com
1Lindner J. Workplace conflict statistics. Gitnux. April 29, 2025. https://gitnux.org/workplace-conflict-statistics/. Accessed September 15, 2024.
